Last updated: 01/2026

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Opaline Laser Clinic Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Opaline Laser Clinic Ltd is a laser and aesthetics clinic providing non-surgical cosmetic treatments and skin services.

If you have any questions about this policy or how we handle your data, you can contact us using the details provided on our website.

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2. Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, date of birth

• Contact Data: Email address, phone number, postal address

• Health & Consultation Data: Information relevant to treatments, skin assessments, medical history (only where necessary and with consent)

• Booking & Service Data: Appointment details, treatment records

• Payment Data: Payment confirmations (we do not store full card details)

• Website Usage Data: IP address, browser type, pages visited, cookies

• Marketing Data: Preferences for receiving marketing communications

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3. How We Collect Your Data

We collect personal data when you:

• Fill out enquiry or consultation forms

• Book appointments online or in person

• Contact us via email, phone, or social media

• Use our website (via cookies and analytics tools)

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4. How We Use Your Data

We use your personal data to:

• Provide consultations and treatments safely

• Manage appointments and bookings

• Communicate with you about your treatments

• Process payments

• Maintain accurate client records

• Improve our services and website

• Send marketing communications (only with your consent)

• Comply with legal and regulatory obligations

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5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – where you have given clear permission

• Contract – to provide services you request

• Legal obligation – where required by law

• Legitimate interests – to operate and improve our business safely and professionally

Special category data (such as health information) is processed only with explicit consent and for treatment safety.

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6. How We Store and Protect Your Data

We take data security seriously and use appropriate technical and organisational measures to protect your information, including:

• Secure systems and password protection

• Restricted access to personal data

• Secure booking and payment platforms

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

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7. Sharing Your Data

We do not sell your personal data.

We may share data only with trusted third parties where necessary, such as:

• Booking and scheduling software providers

• Payment processors

• Professional advisers or insurers

• Regulatory or legal authorities (where required)

All third parties are required to respect the security of your data and process it lawfully.

 

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us.

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9. Cookies

Our website uses cookies to improve user experience and analyse website performance. You can manage or disable cookies through your browser settings. Further details are available in our Cookie Policy.

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10. Marketing Communications

You will only receive marketing communications if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via the details provided on our website.